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Privacy Policy for diamond138 Accounts

Our Privacy Policy explains how diamond138 handles the details you provide when opening an account, checking DANA or QRIS status, and moving between the lobby and your mobile…

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diamond138 Privacy Policy for diamond138 Accounts
REQUEST ASSISTANCE

Get Help With Privacy Requests

A clear support route helps when you want to ask about stored details, correct an account record or understand a wallet reference. Start from the account support path beside the cashier area and include your registered phone number plus the request type. We use those details to locate the right record without asking you to send a wallet password or full payment credentials.

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Account access

Ask us to confirm which account details support login and phone verification. We may request an account step before discussing personal records, so your data is not released to the wrong person.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and date. We use that receipt detail to trace status without requesting your wallet password.

Correction request

If your phone, contact detail or device record needs correction, describe the change through support. We compare the request with your account step before updating the relevant privacy record.

DATA CONTROL

Your Controls Across Account Data

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account details

We may hold your registered phone number, verification result and account activity needed to identify the correct account. These details help us answer Privacy Policy requests without exposing another account.

Cookies and browser signals

Cookies and device signals can support login continuity, fraud checks and browser preferences. On a mobile browser, clearing cookies may remove saved choices and require another account access step.

Payment references

A DANA, OVO, GoPay or QRIS reference can be retained to match a cashier event with your account. We use the reference and status, not your wallet password, for reconciliation.

Account security

Phone verification, login records and device checks help us identify unusual access. If your account opens from a new phone, we may ask for an extra confirmation before discussing stored data.

Retention periods

We retain records for the period needed for account security, payment reconciliation, dispute handling or legal duties. The period can differ by record type and applicable local requirements.

Your requests

You can contact support to ask for access, correction, clarification or deletion where available. Include your registered phone number and request details so we can verify identity first.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account, device and wallet questions you may have before opening an account. We keep each response tied to a real action, from phone verification to a DANA receipt check, and access remains where local law permits.

It covers account details, phone verification, login and device signals, cookies, payment references, support requests and retention. It also explains how we use those records for access, security and payment reconciliation.

We use your phone number to create and protect the account, complete the required verification step and match support requests to the right record. It also helps us investigate unusual login activity.

Yes. The policy covers DANA, OVO, GoPay, QRIS, bank transfer and virtual account references used to match a cashier event. We record status and reference details, not your wallet password.

Use the account support path and state that you want a data access request. Include your registered phone number and the records concerned. We verify account control before discussing or sending personal details.

You can ask support to correct a phone, contact or device record. Tell us what appears wrong and what should replace it; we verify the request before changing the relevant account data.

Retention varies by record type and purpose. Payment references may support reconciliation, while login records may support security or dispute handling. We keep them only as long as needed for those purposes and legal duties.

The same policy applies when you use a mobile browser to open the lobby or check wallet status. Device signals and cookies may support security, and clearing browser data can require phone verification again.

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